Gem Imports Delivery | Pound Shop Supplier | The UK's Premier Wholesale Supplier

The UK's premier importer of everyday and seasonal product ranges.

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Gem Imports Delivery | Pound Shop Supplier

UK Mainland Deliveries | 3 – 5 Working Days
Free Delivery – Minimum Order Value £500 net +
UK Offshore Islands & Scottish Highlands | 3 – 5 Working Days
Shipping costs are calculated at checkout.
Northern Ireland Deliveries | 3 – 5 Working Days
To fulfil orders to Northern Ireland, we require your XI or trader scheme authorisation number. Once you have placed your order, please send the required number to customerservice@gem-imports.co.uk.

*Please note, we cannot deliver your order without this. You can, however, arrange collection from us.

Minimum Order Value £1,000 net +. Free delivery on orders £2,000 net +. Shipping costs are calculated at the checkout stage for orders between £1,000 net and £2,000 net.
Ireland | 3 – 5 Working Days
Minimum Order Value £1,000 net +. Free delivery on orders £2,000 net +. Shipping costs are calculated at the checkout stage for orders between £1,000 net and £2,000 net.

If you are arranging the collection of your order by your freight forwarder, no further action is required. If you wish for us to deliver your order, please contact our Customer Service team and supply your EORI or XI number.

Please contact Customer Service on 01226 395095 or email customerservice@gem-imports.co.uk, who will be happy to discuss up-to-date trading terms and processes.
Channel Island Deliveries | 3 – 5 Working Days
Shipping costs are calculated at checkout.
European Deliveries | Tailored quote.
Shipping costs vary, depending on the number of pallets and the destination. Please contact Customer Service on 01226 395095 or email customerservice@gem-imports.co.uk for a quote.

If you are arranging a collection for your order by a freight forwarder, no further action is required.

Please contact Customer Service on 01226 395095 or email customerservice@gem-imports.co.uk, who will be happy to discuss up-to-date trading terms and processes.
Collection | Monday – Friday 9am – 3pm
Minimum Order Value £500 net +

Orders can be collected from our warehouse, free of charge.

Orders placed before 10 pm, Monday to Friday, can be collected after two working days. Orders placed over the weekend can be collected the following Wednesday.

The collection must be specified at the basket page.

Collection Address: Gem Imports Ltd, 2 Athena Way, Hoyland, Barnsley, S74 0FQ

Timescales

Orders placed before 10 pm, Monday to Friday, will be dispatched within two working days. Orders placed on a weekend will be dispatched the following Tuesday.

Service

The delivery schedules stated above are calculated from the Order Date. Orders are normally received within 2 working days of the dispatch date, except for European deliveries.

Deliveries are made between 9 am and 6 pm, Monday to Friday. If these timescales are unsuitable, please contact customer service on 01226 395095 or email customerservice@gem-imports.co.uk. Alternatively, you can provide any special instructions when placing your order online

Confirmation of despatch, complete with final invoice, will be emailed to your registered email address on the day of despatch.

Delivery times are not binding and are subject to Bank Holidays.

UK Mainland, Scottish Highlands & Islands, Channel Islands and European deliveries are currently handled by A Davies Transport and Palletforce.

Northern Ireland and Ireland deliveries are currently handled by KLG Europe.

KLG Europe, Low Moor Business Park, Common Road, Bradford, BD12 0NB 01274 600022

Additional charges apply for Named Day, AM and Next Day services.

Accepting an Order

All orders are palletised, shrink-wrapped and covered to ensure all goods are kept safe and secure during transit. Whilst every effort is made to deliver orders in immaculate condition, occasionally problems can occur in transit.

If there are any visible signs of damage to the exterior pallets or cartons, please contact customer service on 01226 395095 or email customerservice@gem-imports.co.uk immediately.

All goods are delivered on trucks with rear tail lifts; therefore, you will need to ensure your desired delivery address has sufficient access for the driver to safely and legally stop to unload the delivery.

The driver is not responsible for decanting pallets; therefore, you will need to use your own personal equipment where possible to accept and take goods into your premises.

Deliveries must be signed for by an adult aged 18 or over.

Failed Deliveries

If our courier attempts delivery and no one is present to accept, the goods will be returned and held at a local delivery depot, where they will await our instruction. On this occasion, please contact customer service on 01226 395095 or email customerservice@gem-imports.co.uk

Please ensure you have provided accurate delivery details before your order is delivered.

Re-delivery charges apply.

Postcodes with a delivery surcharge

The following UK Postcodes are subject to delivery surcharges, calculated at the checkout stage;

Postcode	Area
AB10 – AB25	Aberdeen
AB30 – AB56	Kincardineshire, Aberdeenshire, Banffshire
BT	Northern Ireland
GY	Guernsey (Channel Island)
HS	Isle of Lewis, Isle of Scalpay and other districts
IM	Isle of Man
IV	Inverness
JE	Jersey (Channel Island)
KA27 – KA28	Isle of Arran, Isle of Cumbrae
KW1 – KW14	Orkney Islands and other districts
PA20 – PA80	Isle of Bute, Argyll and other districts
PH1 – PH44	Perthshire, Inverness-shire and other districts
PH49 – PH50	Argyll
PO30 – PO41	Isle of Wight
TR21 – TR25	Isle of Scilly
ZE	Shetland Islands