Shopping Basket

Please take the time to carefully read the delivery information and timescales for your specific location. If you have any questions, please contact customer service on 01226 395095 or email customerservice@gem-imports.co.uk

• UK Mainland Deliveries | 3 – 5 Working Days

Free Delivery – Minimum Order Value £500 net +

• UK Offshore Islands & Scottish Highlands | 3 – 5 Working Days

Shipping cost is calculated at the checkout stage.

Northern Ireland Deliveries | 3 – 5 Working Days

Free Delivery – Order Value £2,000 net +

Shipping cost is calculated at the checkout stage for orders under £2000 net and above £500 net.

Ireland | 3 – 5 Working Days

Shipping costs vary, dependant on the number of pallets and destination. Please contact Customer Service on 01226 395095 or email customerservice@gem-imports.co.uk for a quote.

If you are arranging collection of your order by your freight forwarder, no further action is required. If you wish us to deliver your order, you may place you order but you will need to contact our Customer Service team for a delivery quote and an additional amount will be payable. In either case, please supply your EORI or XI number.

Please contact Customer Service on 01226 395095 or email customerservice@gem-imports.co.uk who will be happy to discuss up to date trading terms and processes.

European Deliveries | 5 – 10 Working Days

Shipping costs vary, dependant on the number of pallets and destination. Please contact Customer Service on 01226 395095 or email customerservice@gem-imports.co.uk for a quote.

If you are arranging collection of your order by your freight forwarder, no further action is required. If you wish us to deliver your order, you may place you order but you will need to contact our Customer Service team for a delivery quote and an additional amount will be payable. In either case, please supply your EORI or XI number.

Please contact Customer Service on 01226 395095 or email customerservice@gem-imports.co.uk who will be happy to discuss up to date trading terms and processes.

Collection | Monday – Friday 9am – 3pm

Minimum Order Value £500 net +

Orders can be collected from our warehouse, free of charge.

Orders placed before 10pm, Monday to Friday will be despatched in two working days. Orders placed on a weekend will be despatched the following Wednesday.

Collection must be specified on the basket page.

Collection Address; Gem Imports Ltd, Unit A Capitol Way, Dodworth, Barnsley, S75 3FG

Accepting an Order

All orders are palletised, shrink wrapped and covered on top to ensure all goods are kept safe and secure during transit. Whilst every effort is made to deliver orders in immaculate condition, occasionally problems can occur in transit.

If there are any visible signs of damage to the exterior pallets or cartons, please contact customer service on 01226 395095 or email customerservice@gem-imports.co.uk immediately.

All goods are delivered on trucks that use rear tail lifts, therefore you will need to ensure your desired delivery address has sufficient access for the driver to safely and legally stop to unload the delivery.

The driver is not responsible for decanting pallets, therefore you will need to use your own personal equipment where possible, to accept and take goods into your premises.

Deliveries must be signed for by an adult aged 18 or over.

Failed Deliveries

If our courier attempts delivery, and no one is present to accept, the goods will be returned and held at a local delivering depot where they will await our instruction. On this occasion, please contact customer service on 01226 395095 or email customerservice@gem-imports.co.uk

Please ensure you have provided accurate delivery details prior to the delivery of your order.

Re-delivery charges apply.

For returns policy information, please visit our Returns Policy Page

For our full terms & conditions, please visit our Terms & Conditions Page