The UK's premier importer of everyday and seasonal product ranges.

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Please take the time to carefully read the delivery information and timescales for your specific location. If you have any questions, please contact customer service on 01226 978098 or email customerservice@gem-imports.co.uk

  • UK Mainland Deliveries | 3 – 5 Working DaysView moreView less

  • Free Delivery – Minimum Order Value £500 net +

  • UK Offshore Islands & Scottish Highlands | 3 – 5 Working DaysView moreView less

  • Shipping costs are calculated at checkout.

  • Northern Ireland Deliveries | 3 – 5 Working DaysView moreView less

  • To fulfil orders to Northern Ireland, we require your XI or trader scheme authorisation number. Once you have placed your order, please send the required number to customerservice@gem-imports.co.uk.

    *Please note, we cannot deliver your order without this. You can, however, arrange collection from us.

    Minimum Order Value £1,000 net +. Free delivery on orders £2,000 net +.  Shipping costs are calculated at the checkout stage for orders between £1,000 net and £2,000 net.

  • Ireland | 3 – 5 Working DaysView moreView less

  • Minimum Order Value £1,000 net +. Free delivery on orders £2,000 net +.  Shipping costs are calculated at the checkout stage for orders between £1,000 net and £2,000 net.

    If you are arranging the collection of your order by your freight forwarder, no further action is required. If you wish for us to deliver your order, please contact our Customer Service team and supply your EORI or XI number.

    Please contact Customer Service on 01226 395095 or email customerservice@gem-imports.co.uk, who will be happy to discuss up-to-date trading terms and processes.

  • Channel Island Deliveries | 3 – 5 Working DaysView moreView less

  • Shipping costs are calculated at checkout.

  • European Deliveries | Tailored quote.View moreView less

  • Shipping costs vary, depending on the number of pallets and the destination. Please contact Customer Service on 01226 395095 or email customerservice@gem-imports.co.uk for a quote.

    If you are arranging a collection for your order by a freight forwarder, no further action is required.

    Please contact Customer Service on 01226 395095 or email customerservice@gem-imports.co.uk, who will be happy to discuss up-to-date trading terms and processes.

  • Collection | Monday – Friday 9am – 3pmView moreView less

  • Minimum Order Value £500 net +

    Orders can be collected from our warehouse, free of charge.

    Orders placed before 10 pm, Monday to Friday, can be collected after two working days. Orders placed over the weekend can be collected the following Wednesday.

    The collection must be specified at the basket page.

    Collection Address: Gem Imports Ltd, 2 Athena Way, Hoyland, Barnsley, S74 0FQ

Accepting an Order

All orders are palletised, shrink wrapped and covered on top to ensure all goods are kept safe and secure during transit. Whilst every effort is made to deliver orders in immaculate condition, occasionally problems can occur in transit.

If there are any visible signs of damage to the exterior pallets or cartons, please contact customer service on 01226 978098 or email customerservice@gem-imports.co.uk immediately.

All goods are delivered on trucks that use rear tail lifts, therefore you will need to ensure your desired delivery address has sufficient access for the driver to safely and legally stop to unload the delivery.

The driver is not responsible for decanting pallets, therefore you will need to use your own personal equipment where possible, to accept and take goods into your premises.

Deliveries must be signed for by an adult aged 18 or over.

Failed Deliveries

If our courier attempts delivery, and no one is present to accept, the goods will be returned and held at a local delivering depot where they will await our instruction. On this occasion, please contact customer service on 01226 978098 or email customerservice@gem-imports.co.uk

Please ensure you have provided accurate delivery details prior to the delivery of your order.

Re-delivery charges apply.

For returns policy information, please visit our Returns Policy Page

For our full terms & conditions, please visit our Terms & Conditions Page

Contact Us

Gem Imports Ltd
2 Athena Way,
Hoyland, Barnsley
S74 0FQ

VAT
GB113484336000

UK Registered Company
07329987

Telephone
01226 395095

Email
customerservice@gem-imports.co.uk

Member of:
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